I actually learned this a few days ago but was too mad to actually write about it. On the 28th of February my husband’s PS3 account login and password was somehow aquired and this individual bought $50.00 in 2014 FIFA points. Colin had got an email thanking him for the purchase that we did not make. Lesson number one (do not store your credit card information on Sony’s system — always learning the hard way!). Anyway we called and the refund was requested and we should get in 7-10 business days (we did actually get this back yesterday).
So Colin changed his password and we thought “ok” we knew Sony wasn’t exactly a pillar of security and probably shouldn’t have stored our card details so shame on us and also to you, the person who stole $50.00 from our account shame on you as well.
Wait theres more … so on Monday my husband gets a new email saying they have now banned his account for having pirated software on his system. So we called again spoke to Jennifer who informed us there is nothing we can do to reverse this, spoke to her supervisor Todd and them Jared. With each escalation the niceness of each individual diminished and with Jared being a bit arrogant. Of course I understand they have to side with their employer but the sheer mention of the word “hacked” both Todd and Jaren informed me that it is, and I quote, “It is impossible for our system to get hacked.” … Wait a minute, time out! Sony surely you don’t think your perfect?!?! Aparently they do!
So I am pretty sure no system is inpenatrable. Some companies may think so but they are just fulling themselves. I personally think they are trying to cover their butts as someone had to have hacked their system as my husband doesn’t give out his information and no one had access to our machine itself. It could just be that someone had “guessed” it as Todd at Sony had suggested could have happened as it is impossible for it to have come from them.
I thought it was a bit weird that my account was just fine and it is on the same machine. I had Jennifer check before she transfered me to Todd that my account was find and no illegal software was associated with it. She reported my account is just fine. Now here is also an important thing to mention. Neither do me nor my husband know how to download or aquire illegal software.
I tried to point out that my account is fine and doesn’t that suggest it could be the person who shole Colin’s information? Unfortunatly the Todd then Jared were not very helpful and they did their company proud as they treated the victims as if they were the criminals.
I don’t like that someone can hack, steal, or anyother word you want to use and Sony doesn’t help and just bans your account and say goodbye to Playstation Plus subscription we bought a year of just a few months ago. Of course this is all pointed out in the terms of service that they can amend or break at anytime if it suits them.
What else I learned is I will never buy a digital copy from Sony or the subscription to Playstation plus. I was going to boycott them all together but my husband and i do like their games and so physical copies only from now on!
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Thank you for reading. ~ Melissa